COVID-19 Crisis Management: Sharing My Retail Lessons Learned

While the coronavirus has caused unprecedented disruption in the retail industry, some aspects of this pandemic are not entirely unique. Although on a more regional scale, the SARS outbreak in 2003 also left retailers stunned, questioning how to successfully navigate the difficult circumstances. Having led a complex supply chain through SARS back then, there are a few lessons I’ve learned that can help retailers stay afloat during COVID-19.

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