Customer Experience Mindset In A Post COVID-19 World
It used to be that customer experience was the only way to differentiate your brand among a sea of sameness. Now the challenge is not just to stand-out, but to pivot, innovate and transform. These three buzzwords are much more easily said than done. This is not the time to quiver in fear and count our losses, but be a leader in helping customers get back on their feet.
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